AusBG Privacy Statement


We are committed to safeguarding your privacy. We believe that the best way to protect the privacy of users of our Site is to tell you what information we gather and ensure that you understand and consent to AusBG’s use of information you provide.

Information we collect and how we collect it. We use the term “Personal Information” to refer to any information you provide in connection with your use of our Site by which you can be personally identified. Personal Information may include such things as your name, telephone numbers, email address, location and the name of your organisation. We only obtain Personal Information about you when you submit it to us.

Besides Personal Information, when you access or visit our site, we and our operational service providers and others who host our site may use technology that can recognise, collect, and transmit information that is associated with you, but which does not personally identify you. Although the term "cookies" specifically refers to small pieces of information that is stored by your browser on your computer's hard-drive for record keeping purposes, we will use the term “cookie” to refer generically to any technology that can recognise, collect or transmit information about your visits to our Site. “Cookie” information typically includes such data as your referring domain, type of internet browser, operating system software, screen resolution, date and time of visit and other technical data related to your visit. No personally identifiable information is collected by this process. Cookies allow our Site to recognise a users’ computer or access device each time it is used to visit our Site and cookies can keep count of how often you return to our Site. Cookies can also track how you use our Site, the pages you visit and your preferences for features and functions. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent it from accepting cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. We have sought to set up our Site so as to notify you before a cookie is used. However, if you choose to reject all cookies, you may be unable to use parts of our Site.

How we use information collected

We may use information collected or obtained when you use our Site, in particular for responding to feedback, informing you about our services and sending you client bulletins or information that may be of interest to you.

Disclosure of information to third parties

We always have the right to disclose your Personal Information to our operational service providers that we engage to assist us with our Site such as hosting, storage fulfillment and disaster recovery. We always request that our operational service providers protect your privacy and not disclose your Personal Information to third party marketers that are not associated with our Site, nor are our operational service providers allowed to use your Personal Information for their own marketing or promotional purposes.

We also reserve the right to make your Personal Information available when compelled by a governmental agency, law, regulation, a court or other legal process; if we believe your use of our Site has or may violate any law or regulation; if we believe you are or may be a threat to safety, security, property, interests or rights of us or others; and in order to investigate or respond to or resolve problems or inquiries or defend our interests. We do not otherwise disclose information about your individual visits to any site or information which identifies you to any third parties unless we have your prior consent.


We permit you to opt-in to receive certain communications from AusBG. If at any time you want to opt-out of receiving communications from AusBG, please follow the unsubscribe or opt-out procedures contained in the communication or contact the Group Administrator. When contacting us, please provide your exact email address, name, postal address, and/or telephone number(s) in order to be sure we handle your request correctly.


We take the security of your data seriously. Therefore, once we receive your transmission, we make our best efforts to ensure its security on our systems. The servers we store Personal Information in are kept in a secure physical environment. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.

We cannot guarantee that documents or files downloaded from our Site will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using our Site. You must not post or provide to us any document or file which you believe may contain a virus.

Unfortunately no data transmission or security program can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. You remain responsible for the security of your computer at all times.

Your rights regarding personal information

We aim to keep our information about you as accurate as possible and to use your Personal Information only as directed. If you would like to review or change the information you have supplied us with or would like us to stop using your Personal Information, please contact us as set out below. If you ask us to remove your Personal Information, we reserve the right to retain as much of your Personal Information as is necessary to comply with legal, regulatory, internal audit and record-keeping requirements.

Changes to privacy policy

We may occasionally modify this Privacy Policy and will post a notice of the effective date of the revised Privacy Policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we use or disclose it. Your use of our Sites after the effective date of any modification means you accept and agree to be bound by the Privacy Policy as modified. You should check the policy frequently to read the latest Privacy Policy. Please note that our Site may contain links to and from third party websites. We are not responsible for the privacy practices or the content of third party websites. The information practices of third party websites are not covered by this Privacy Policy.

Online Payment

The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

We accept payments online using Visa and MasterCard credit/debit card in AED.

tl_files/images/article/nbad/visa.pngtl_files/images/article/nbad/mastercard.png will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

The multiple shipments may result in multiple postings to the cardholder’s monthly statement.

Refunds will be done only through the Original Mode of Payment.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Contact us

Questions regarding this Privacy Policy should be directed to the Group Administrator.

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